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Job Openings at PHSSCA


*3 positions open in our Charlotte office, 1 in our Jacksonville, NC office

This job description is adopted directly from the position description of the state health sickle cell educator/counselors approved by the State Personnel Department. 


A. Description of Responsibilities and Duties:


1. Genetic Counseling Services (20%)


For persons with sickle cell disease or trait, employees assess the client’s/family level of comprehension in order to formulate their approach to genetic counseling which includes explaining medical implications, risk of occurrence, heredity pattern, etc.


2. Comprehensive Management of Clients with Sickle Cell Disease (45%)


Comprehensive and on-going services are provided to sickle cell disease patients, which includes consultation with medical providers, counseling client and/or family and client needs and provide assistance to assure that needs are met. Employees perform psychosocial assessment; develop a patient care plan and financial and career development and adjustment. Employees implement the patient care plan by providing direct services, referrals, and advocacy with related health, social services, education, and employment agencies, provide crisis intervention, social support, and assist clients in securing medical services and financial resources for services; coordinate, organize, and facilitate support groups for clients and families with sickle cell disease. Demonstrate specific examples of having made contacts with assigned communities with health and human services agencies; of having established positive rapport and relationships that facilitate setting up health fairs, education presentations, and other avenues for public awareness. Demonstrate knowledge of Newborn Screening Procedures in North Carolina; PHSSCA’s role in counseling of parents of Newborn’s with Sickle Cell Trait and all documents pertaining to the project.


3. Education (25%)


Employee plans and implements workshops and media presentations to educate the lay community. Acquires and demonstrates considerable knowledge of sickle cell disease. Including origin, hereditary pattern, gene persistence, symptoms, clinical manifestations, treatment, similarity to related genetic disorders. Demonstrate the ability to develop educational formats or curricula regarding sickle cell disease and make presentations to audiences including schools,  service providers, health professionals, community organizations, churches, etc. Identify various educational aid tools to make quality educational presentations. Conduct genetic counseling sessions for disease clients and trait clients.


4. Training (5%)


Training is provided to groups of professionals, public health department staff, and public schools on sickle cell disease and program services. Training to public health nurses and lab technicians is provided on the identification of appropriate tests and interpretation of lab results; employees assist medical providers with proper reimbursement procedures.

5. Consultation (5%)


Employees offer consultation and technical assistance to individual public health nurses, medical providers, and pharmacists on interpretation of lab results, protocol for follow-up and reimbursement procedures.


6. Administration (5%)


Collection of patient data and provision of reports of patient services and newborn tracking are provided regularly to the Program Director. Employee participates and provides leadership planning services and program activities.


B. Knowledge, Skills, Abilities, Training & Experience Requirements


Knowledge of non-directive counseling, case management, family and group dynamics, intervention techniques, community planning and organization. Knowledge of laws, regulations and policies which govern PHSSCA. Excellent oral and written communication skills. Considerable knowledge of medical, behavioral and psychosocial problems. Skill in establishing rapport with client’s problems. Ability to understand, interpret and explain genetic aspects of sickle cell syndrome and maintain effective working relationships with clients and their families, the medical and social service communities, and the public school system. Ability to coordinate the services of multiple agencies to meet the needs of individual clients and families.


C. Training and Experience Requirements:


Degree in Community Health Education, Social Work or related field and 2 years of experience.


D. Additional Requirements:


Must have car and be available for scheduled evening and weekend presentations. Complete educational reports and other required monthly or annual reports. Interacts with other members of the health care team (especially during regular team meetings) to develop comprehensive plans of care for clients. Collects and updates information on community health welfare resources; keeps files on community resources current and accessible for information and referral use by all staff. Performs any other duties that may enhance the achievement of agency goals and objectives as assigned by the Executive Director.

Please submit résumé and cover letter to, Attention: Human Resources


Greensboro Location

Position Description:  Responsible for clerical tasks of the agency and assists in administrative functions.  These include word-processing, database, filing, securing and distributing mail.  The position functions as receptionist for the agency which entails screening and routing information, telephone calls and visitors as appropriate.  Administrative duties involve managing client transportation, ordering and managing office inventory, handling board correspondence and meetings and limited human resource functions. 


Requirements:  High School graduate, some training in office functions, and at least four years clerical experience. 




  1. Receives visitors/clients and refers them to appropriate person; may handout or share basic information on the Agency. Assistant will be trained in lay education in order to provide basic accurate information on Agency services and diseases managed.

  2. Answers telephone; gives information or routes call appropriately.

  3. Performs word-processing and database functions, general typing and filing functions pertinent to Agency’s daily operations.

  4. Daily, picks up and distributes mail; prepares outgoing mail daily.

  5. Daily sorts and distributes laboratory slips to appropriate staff and to outlying clinics. Prepares a log of laboratory slips, creates appropriate files, and mails letters to clients for trait counseling. 

  6. Schedules counseling appointments. 

  7. Compiles and updates regularly computerized mailing lists. Prints mailing labels for all mailings.

  8. Receives all incoming funds (via checks, cash) and deposits with finance director.

  9. Prepares a monthly report of all incoming funds, with contribution breakouts.

  10. Prepares thank you letters to contributors (to be signed by the Executive Director) within 3 days of receipt.

  11. Prepares letters for staff as needed and provides other clerical support as needed.

  12. Supervises clerical volunteers

  13. Inventories and orders office supplies and equipment. Ensures that orders are in compliance with monthly budgets. Assesses consumption and waste of supplies, duplication, etc., and reports findings to the Finance Director.

  14. Coordinates client transportation, receive requests and makes arrangements with van driver and other transportation resources, guarding client confidentiality.

  15. Keeps calendar of all scheduled activities of the agency; prepares office calendar of staff appointments, meetings, also keeps Executive Director informed of schedules.

  16. Prepares and sends out notices, correspondence, etc. to the Board of Directors and Committees regarding monthly meetings and any special meetings; make follow-up calls to ascertain attendance. 

  17. Makes preparation for board/committee meetings.

Please submit résumé and cover letter to, Attention: Human Resources


Greensboro Office


General Duties and Responsibilities: The Family Care Coordinator (FCC) is responsible for enrolling and providing care coordination to prenatal and interconceptional women, fathers or male partners and their children, called participant units. Using evidence based screening and assessment tools, FCCs will assess the strengths and needs of the family and make appropriate referrals to collaborating agencies who can assist families.  FCCs will assist participant units to develop an individualized service plan to address their needs and reach desired outcomes.

Salary Range:  (not established)


a. Enrollment: Family Care Coordinators shall meet and talk with each prospective program participant unit (defined as the mother, father of the baby/male partner and infant) and answer any questions about Healthy Start Triad Baby Love Plus (HSTBLP) Program services. Following this, the prospective program participant and the FCC shall review and sign the HSTBLP Letter of Agreement acknowledgement and agreement to enrollment and participation in HSTBLP Program services.


b. Assessment: Family Care Coordinators shall complete an assessment of strengths and needs to be addressed with each mother, father of the baby/male partner and infant. The Family Strengths and Needs Assessment tool (template and training to be provided by the NC Baby Love Plus Program) shall identify psychosocial, medical and related protective (strengths) and risk factors of each enrollee. FCCs will then determine what level of service is needed by each participant (low, medium or high.)


c. Service Plans: Each Family Care Coordinator, in collaboration with a Family Outreach Worker, will work with each program participant unit (mother, father of the baby/male partner and infant) to design an individualized service plan. The written service plan outlines the steps to be taken (i.e., information to be gathered, referrals to be made to local programs and service providers, visits conducted, parenting and health promotion education to be offered, etc.) to address each family’s identified needs.


 d. Training in Required Screenings and Assessments: The FCCs will be trained to use the following screenings and assessments during the following time periods and use the results to target interventions and refer participants for further services.


  • HRSA Background Forms, HRSA Prenatal Forms and HRSA Parent/Child Forms (at enrollment and at intervals during the enrollment period)

  • Edinburgh Postnatal Depression Scale (within 30 days of enrollment into the HSTBLP program

  • Patient Health Questionnaire-9 (one year after delivery)

  • Ages and Stages Questionnaire – 3 (administered at home visits to children at each of these ages: 2, 4, 6, 8, 9, 10, 12, 14, 16, 18, 20, 22, 24 months)

  • Ages and Stages-Social Emotional questionnaires (administered to children at ages 6,12,18 and 24 months)

  • Are You Ready? Sex and Your Future reproductive life planning tool (within 60 days of enrollment into the HSTBLP)


e. Integration of Evidence-based Curriculum and Brief Intervention Strategies: The FCCs are also required to integrate the following techniques/curriculum when supporting families:

  • Motivational Interviewing

  • Partners For a Healthy Baby home visiting curriculum

  • Ready, Set, Plan

f. Information and Referrals: FCCs shall provide each program participant unit with up-to-date information about local resources including, transportation, mental/ behavioral health and related services. Program staff shall link each interested program participant unit to local health department, community-based organization or other providers based on the results of each woman’s individual strengths and needs assessment.


g. Follow Up, Tracking and Documentation: Family Care Coordinators will use phone calls, emails and texting to keep contact with each program participant unit to keep them engaged in and successfully complete program services. FCCs will document contacts and activities including in home, office and community visits attempted and completed by type and date, information discussed between HSTBLP program staff and program participants, service plans, referrals made to local health and human service providers, attendance records at health promotion and education group sessions and related information in a secured database. In addition to entering all participant information into a secured database the FCC will also maintain physical charts on each enrolled participant. 


Minimum Qualifications:  Applicants must have a bachelor’s degree in social work, public health or a

related field pertaining to maternal and child health; and 2-3 years of work experience in a related area. Applicants must pass competencies in training tools. Applicants must have a car and available for evening and weekend activities and to follow up on participants after hours as needed. 

Please submit résumé and cover letter to, Attention: Human Resources


*Will work out of our Greensboro office serving Caswell and Randolph counties

Position Title:  Phlebotomist

Supervisor:  Project Coordinator



Phlebotomist Duties: 

  • Obtain blood specimen using acceptable techniques and label the specimens to ensure accurate patient identification.

  • Venipunctures (may use standard multi-draw techniques or butterfly apparatus).

  • Skin punctures (heel sticks or finger sticks).

  • Enter and verify laboratory orders in the appropriate data system and forward all specimens to the appropriate laboratory

  • Maintain appropriate reporting and record systems.  File monthly reports as required.

  • Maintains clean and safe working environments.

  • May perform syphilis/HIV/STI tests in community sites or at assigned PHSSCA clinic site.

  • Complies with all OSHA requirements regarding blood-borne pathogens and chemical protection

  • Attends training and workshops to update skills and keep informed on techniques, i.e., syphilis/HIV/STI or laboratory procedures.

Please submit résumé and cover letter to, Attention: Human Resources

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