SICKLE CELL CASE MANAGER

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Job Description:  Sickle Cell Case Manager

Supervisor: Program Director

 

This job description is adopted directly from the position description of the state health sickle cell educator/counselors approved by the State Personnel Department. 

 

A. Description of Responsibilities and Duties:

 

1. Care Coordination (65%)

Sickle Cell Case Manager Educator Counselor provides comprehensive and on-going care coordination services to sickle cell disease patients, including consultation with medical providers, counseling clients and/or families, completing initial and ongoing identification and assessment of needs, individual goal plan development and referrals to services to assure that client concerns are met.

 

This position performs an initial psychosocial assessment with every client and includes the integration of evidence-based screening tools and brief interventions such as depression screening and motivational interviewing.  Once strengths and needs are identified, the Case Manager develops a client care plan inclusive of reproductive and life planning components, and coordinates and makes referrals to appropriate health and human services, schools, employers, and others as needed. Direct services may include conducting financial eligibility assessments, completing follow up contacts with agencies to assure receipt of services that clients were referred to, crisis intervention, one-on-one visits in home, clinical and community-based settings, and social support. This position also assists clients in securing medical services, financial resources, and coordinates, organizes, and facilitates support groups for clients and families with sickle cell disease.  Psychosocial assessments are conducted twice per year for newborns and children birth to five years or age and at least annually children, adolescents, and adults ages six and above for as long as clients consent to and are actively enrolled in Piedmont Health Services and Sickle Cell Agency’s care coordination services.  Care coordination activities are documented in writing in clients’ charts and in entries into the Women’s and Children’s Services-Sickle Cell web-based database system and Challenger Soft database maintained by PHSSCA.

 

2. Genetic Counseling Services (20%)

The Sickle Cell Educator Counselor provides genetic counseling with every person identified with an abnormal trait or hemoglobin disease. Counseling activities include explaining medical implications, risk of occurrence, heredity patterns, and other information related to sickle cell disease, sickle cell trait and other hemoglobinopathies. Prior to counseling, this position completes an assessment of each client’s literacy and comprehension levels so that informational content shared during the encounter can be tailored to meet their needs. This position counsels and educates family members to increase their understanding of sickle cell disease and sickle cell trait.

 

3. Training/Education/Consultation/Technical Assistance (15%)

This position plans and implements workshops and presentations to educate the lay community about sickle cell disease, sickle cell trait or other hemoglobinopathies.  On-going education to clients and family members, medical professionals, public health departments, public schools and others is conducted as requested. Training topics outlined include but are not limited to genetics, and psychosocial and medical aspects of sickle cell disease and sickle cell trait.

 

This position also conducts consultations and technical assistance to professionals including public health and school nurses, medical providers, pharmacists, and others on topics such as the interpretation of lab results, newborn screening follow up protocols, medical services reimbursement procedures (DPH-Sickle Cell Program, formerly known as Purchase of Medical Care Services (POMC), along with NC Sickle Cell Syndrome Program, Piedmont Health Services and Sickle Cell Agency and other state policies. This position also assists county health departments in the coordination and scheduling of client appointments to provide counseling about their abnormal hemoglobin results.

 

4. Administration (5%)

Collection of client data and provision of reports of client services and newborn tracking are provided monthly to the Program director. Employees Participate and provide leadership planning services and program activities.

 

B. Knowledge, Skills & Abilities and Training & Experience Requirements

This position requires strong organizational, written, and oral communication skills and thorough knowledge of non-directive counseling, case management, family and group dynamics and intervention techniques.  Considerable knowledge of medical, behavioral, and psychosocial problems is preferred. Skills in establishing rapport with clients, psychosocial assessment of strengths and needs, individual goal plan development and identification of appropriate referral agencies is required. Ability to understand, interpret and explain genetic aspects of sickle cell syndrome and related disorders and maintain effective working relationships with clients, their families, medical and human service communities, and the public is required.

 

This position also requires the ability to think creatively, and possess excellent public speaking, group facilitation and problem-solving skills.   The position requires the ability to convey ideas succinctly and effectively both verbally and in writing.  The employee must possess the ability to represent the agency with professionalism and diplomacy.  Ability to plan, coordinate and conduct educational activities for health and human service providers, community-based organization partners and the general public is required.  Also, the ability to establish and maintain effective working relationships with Piedmont Health Services and Sickle Cell Agency staff, health care providers, community-based organizations, communities at large, and clients is required. The position also requires good collaborative skills and sensitivity to culturally diverse populations.  Finally, experience using Microsoft Office (Word and Power Point) software and Microsoft Outlook (email) is required.

 

C. Training and Experience Requirements:

This position requires graduation from four-year educational institution with a bachelor’s degree from an accredited school of social work, counseling or psychology, or a bachelor’s degree in human services and 2 years of experience.  Candidates with a master’s degree from an accredited graduate school of social work, counseling, or psychology, or a Master of Human Services degree are acceptable.

 

D. Additional Requirements:

Must have transportation and be available for scheduled evening and weekend presentations. Complete educational reports and other required monthly or annual reports. Interacts with other members of the health care team (especially during regular team meetings) to develop comprehensive plans of care of clients. Collects and updates information on community health welfare resources; keeps file on community resources current and accessible for information and referrals used by all staff. Performs any other duties that may enhance the achievement of agency goals and objectives as assigned by the Executive Director.

 

Successful completion of a Sickle Cell Educator Counselor certification training program approved by the NC Sickle Cell Syndrome Program is required within 12 months of employment.

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Please submit résumé and cover letter to info@piedmonthealthservices.org, Attention: Human Resources

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